Thursday September 09, 2010
At Toyota Zambia you are our No. 1 focus

Everyday across the world all our 260,000 employees operating in more than 160 countries focus on how to make sure you are satisfied and get better value from Toyota. Our philosophy, built around the Toyota Way ensures that we are "Always Optimizing" to enhance every customer's happiness, as well as build a better future for people, society and the planet we share.

This is why as a customer, you will always come first. You can really help make a difference.

Do not hesitate to get in touch with us:
Tel : 0211 229109/13 (Lusaka) or 0212 217571 (Kitwe)
Fax : 0211 222136 / 0211 223846 (Lusaka) or 0212 217595 (Kitwe)
E-mail: customer.care@toyotazambia.com

We are committed to make sure you get lifelong satisfaction owning and enjoying a Toyota.

If you want us to serve you better we invite you to take some time to fill the form below or send us an email on: customer.care@toyotazambia.co.zm

Rate the various services from A to E.

A – Excellent
B – Good
C – Normal
D – Not Good
E – Bad
CHOOSE YOUR QUESTIONAIRE:
>> PART
>> SERVICE
>> UNIT SALES

01. QUESTIONNAIRE FOR PART

Your Email Address *

Reception

1. Overall Impression of Parts Reception.

A
B
C
D
E

2. Competence and Courtesy of Staff.

A
B
C
D
E
 
Communication
3. Explanation of Quotation/Invoice.
A
B
C
D
E
 
Handover
4. Time Taken to Supply You the Parts
A
B
C
D
E
5. Did Sales Person Identify the Right Parts
A
B
C
D
E
 
Availablitity
6. Availability of Parts
A
B
C
D
E
 
Cashier
7. Time Taken to Process Payment at Cashier's Counter
A
B
C
D
E
8. Value for Money
A
B
C
D
E

Comments:

Complaints: